Refund and Cancellation Policy

Everything we print is made to order for you, which is why we cannot take it back once it is made. Here is exactly what we do instead when something goes wrong, and how cancellations work.

Custom-printed cards

Proxy cards are printed to your specification from the deck, sheet, or images you submit. Because they cannot be resold, we do not accept change-of-mind returns and do not refund custom-printed cards once production has started.

Damaged, misprinted, incorrect, or missing cards

We stand behind our quality. If anything is wrong with your cards, email support@proxy-prints.com within 14 days of delivery with:

• Your order number
• Photos that show the problem (a phone photo is fine)
• Which cards are affected

We will reprint the affected cards or refund them, whichever makes sense for the problem, at no cost to you. Reprints ship on the same timeline as a new order.

Merchandise

Apparel and accessories are printed to order in standard designs. We do not accept change-of-mind returns on merch. If an item arrives damaged, misprinted, or is the wrong item or size from what you ordered, email us within 14 days of delivery with your order number and photos and we will replace it.

Cancellations

You can cancel an order within 1 hour of placing it by emailing support@proxy-prints.com with your order number. After that window your order enters production and cannot be cancelled or changed. Cancelled orders are refunded in full to the original payment method; your bank may take several business days to show it.

Lost or damaged in transit

Every order ships with tracking. If tracking shows your package lost, or it arrives damaged, email us and we will make it right with a reprint or a refund. Please contact us within 30 days of the estimated delivery date so we can open a claim with the carrier.

How refunds are paid

Refunds go back to the payment method used for the order. We do not issue cash refunds or refunds to a different card or account.

Contact

Questions about an order: support@proxy-prints.com. These terms are part of our Terms of Service.